The Opportunity
Reporting to the Chief Executive Officer the CTO will lead on all aspects of technology delivery from innovation, implementation and operation to support Virgin Wines meet and exceed it’s goals.
Whilst this is a leadership role there is an occasional requirement to ‘roll up the sleeves’ and get involved in the day to day activities of the team.
Leading and working with the IT team and colleagues across the business to:
- Define, agree, execute and evolve a technology strategy that supports the business strategy by developing an in depth knowledge and understanding of the business
- Lead, develop, coach, mentor and manage a team of c18 technical staff including developers, testers, system administrators, project managers / business analysts, data analysts, infrastructure support technicians and database administrators
- Ensure IT skills, tools, processes and capability are identified and in place to deliver Virgin Wine’s medium and long term strategic aims
- Provide advice and guidance on technology matters to the Executive Management Team and Board
- Oversee the delivery of a high level of system uptime in a 7 day a week operation through delivery of high quality and tested software, infrastructure design and configuration, continuous improvement and root cause analysis. This includes leading recovery activities for IT incidents with significant business impact
- Act as a trusted Business Partner to peers on the Leadership Team influencing and helping them to identify, form, understand and plan their technology needs
- Identify and communicate IT costs and risks associated with business initiatives ensuring they are included in any business case
- Identify opportunities and develop business cases for IT investment
- Build, maintain and execute schedule of IT deliveries that meets business objectives and ensure that the agreed schedule is met, managing and communicating any deviations
- To identify and manage all material IT risks. Define and agree mitigation plans
- Ensure that all required steps are taken to ensure the continued security of the technical environment and the data held within it
- Define, agree and manage against operational and capital budgets for IT expenditure
- Ensure technology is in place to support disaster recovery and business continuity plans and are tested annually
- Act as Data Protection Officer ensuring compliance with all regulations and contractual obligations including GDPR and PCI
- Take ownership and drive value from key external relationships with third parties delivering IT services. Particularly hosting, Core eCommerce Platform (Mantiki), data networks and Salesforce
- Ensure that suitable IT processes, controls and reporting are in place and that they are appropriate for a public listed company
